Support

For assistance, call +1 (617) 261-9700

  • System Requirements

    System Requirements

    Advantage Data Security Plug-in (Required)

    The AdvantageData Security Plug-in is used to authenticate users to Advantage Data, employing two-factor authentication in conjunction with the user’s username and password. The Advantage Data Security Plug-in must be downloaded and installed (typically with Administrative privileges) to access Advantage Data.

     


    Installation Instructions


    STEP 1: Download the installation .zip file below. Un-zip the downloaded file and run the enclosed AdvantageDataSecurityPlugin.2.0.msi file.

    STEP 2:

    For Chrome, enter chrome://extensions/ into the address bar and enable “Advantage Data Security Plugin”. If you do not see the extension, please navigate to the Google Chrome Store and click “Add to Chrome” to add it to your browser.

    Visit the Google Chrome Store

    For Edge, enter edge://extensions/ into the address bar and enable “Advantage Data Security Plugin”. If you do not see the extension, please navigate to the following Microsoft Edge Add-On site and click the blue “Get” button to add it to your browser.

    Visit the Microsoft Edge Add-On Site

    Note: If “Advantage Data Security Plugin” does not appear on your extensions list, please visit the Edge Extension Store or Chrome Web Store to install Step 2 manually. Please email info@advantagedata.com for any assistance.

     


    Browser Compatibility


    Microsoft Edge (version 85 and above)
    Google Chrome

  • For IT Departments

    For IT Departments

    1. Download the installer by clicking the following link:
    2. Locate and Run the downloaded file: AdvantageDataSecurityPlugin.2.0.zip
      • Hint: key combination = CTRL + J
    3. If you are logged in as the end-user, run the file: AdvantageDataSecurityPlugin.2.0.msi
    4. In the plugin setup wizard, select ‘Next’ until you see the ‘Finish’ button.
    5. Once you complete the setup wizard, you must completely restart all web browsers completely. In some cases, you may be required to restart your PC.
    6. Chrome and Edge Users:

    MANUAL IT INSTRUCTIONS:

    1. Download the IT installer package by clicking the following link:
    2. Locate and extract the downloaded file AdvantageDataSecurityPlugin.2.0.zip to a static, local, user accessible location. *remember the folder location/structure.
      • Hint: key combination = CTRL + J
    3. Bring up a non-elevated command prompt (as the end-user) and run:
      • regsvr32.exe C:\\npAdvantageDataSecurityPlugin.dll
    4. Chrome and Edge Users:

    The .dll and source code of the Advantage Data Security Plugin is available for your review:

    Advantage Data Security Plugin v.2.0 (11/01/2020)
    Dynamic-Link Library (.dll)
    C++ Source Code (.zip)

  • Flash Not Working?

    Flash Not Working?

    Troubleshooting Flash: 5 Avenues to Remediation
    Download PDF download file Download the step by step instructions to enable flash to run on the Advantage Data workstation.

    *PLEASE NOTE, Adobe Flash will be completely deprecated on 12/31/2020 and will no longer be supported.

  • FAQ

    FAQ

    I am having trouble logging into my account. What should I do?

    For technical assistance, contact info@advantagedata.com or call +1 (617) 261-9700 ext. 1 and a customer service professional will reach out to you to help correct the problem.

    I am receiving an error message that says "invalid computer / MAC address". What does this mean?

    Each workstation login is specific to a user terminal and will not work on a secondary computer. For technical assistance, contact info@advantagedata.com or call +1 (617) 261-9700 ext. 1 and a customer service professional will reach out to you to help correct the problem.

    I am receiving an error message that says "valid cookies not present". What does this mean?

    The Advantage Data Security Plug-in is used to authenticate users to Advantage Data, employing two-factor authentication in conjunction with the user’s username and password. Download and install the Advantage Data Security Plug-in to access Advantage Data. For technical assistance, contact info@advantagedata.com or call +1 (617) 261-9700 ext. 1 and a customer service professional will reach out to you to help correct the problem.

    Why do I need to install the security plug-in?

    The Advantage Data Security Plug-in is used to authenticate users to Advantage Data, employing two-factor authentication in conjunction with the user’s username and password.  The Advantage Data Security Plug-in must be downloaded and installed to access Advantage Data. For technical assistance, contact info@advantagedata.com or call +1 (617) 261-9700 ext. 1 and a customer service professional will reach out to you to help correct the problem.

    I cannot access some features on the workstation because Flash is not enabled. What should I do?

    Some features of the workstation require Flash. While Chrome 55 and higher will prefer HTML5 over Flash, we have an instruction manual for download that outlines 5 ways to remedy problems that occur do to the absence of Flash. Download the instructions here.

    *PLEASE NOTE, Adobe Flash will be completely deprecated on 12/31/2020 and will no longer be supported.

System Requirements

Advantage Data Security Plug-in (Required)

The AdvantageData Security Plug-in is used to authenticate users to Advantage Data, employing two-factor authentication in conjunction with the user’s username and password. The Advantage Data Security Plug-in must be downloaded and installed (typically with Administrative privileges) to access Advantage Data.

 


Installation Instructions


STEP 1: Download the installation .zip file below. Un-zip the downloaded file and run the enclosed AdvantageDataSecurityPlugin.2.0.msi file.

STEP 2:

For Chrome, enter chrome://extensions/ into the address bar and enable “Advantage Data Security Plugin”. If you do not see the extension, please navigate to the Google Chrome Store and click “Add to Chrome” to add it to your browser.

Visit the Google Chrome Store

For Edge, enter edge://extensions/ into the address bar and enable “Advantage Data Security Plugin”. If you do not see the extension, please navigate to the following Microsoft Edge Add-On site and click the blue “Get” button to add it to your browser.

Visit the Microsoft Edge Add-On Site

Note: If “Advantage Data Security Plugin” does not appear on your extensions list, please visit the Edge Extension Store or Chrome Web Store to install Step 2 manually. Please email info@advantagedata.com for any assistance.

 


Browser Compatibility


Microsoft Edge (version 85 and above)
Google Chrome

For IT Departments

  1. Download the installer by clicking the following link:
  2. Locate and Run the downloaded file: AdvantageDataSecurityPlugin.2.0.zip
    • Hint: key combination = CTRL + J
  3. If you are logged in as the end-user, run the file: AdvantageDataSecurityPlugin.2.0.msi
  4. In the plugin setup wizard, select ‘Next’ until you see the ‘Finish’ button.
  5. Once you complete the setup wizard, you must completely restart all web browsers completely. In some cases, you may be required to restart your PC.
  6. Chrome and Edge Users:

MANUAL IT INSTRUCTIONS:

  1. Download the IT installer package by clicking the following link:
  2. Locate and extract the downloaded file AdvantageDataSecurityPlugin.2.0.zip to a static, local, user accessible location. *remember the folder location/structure.
    • Hint: key combination = CTRL + J
  3. Bring up a non-elevated command prompt (as the end-user) and run:
    • regsvr32.exe C:\\npAdvantageDataSecurityPlugin.dll
  4. Chrome and Edge Users:

The .dll and source code of the Advantage Data Security Plugin is available for your review:

Advantage Data Security Plugin v.2.0 (11/01/2020)
Dynamic-Link Library (.dll)
C++ Source Code (.zip)

Flash Not Working?

Troubleshooting Flash: 5 Avenues to Remediation
Download PDF download file Download the step by step instructions to enable flash to run on the Advantage Data workstation.

*PLEASE NOTE, Adobe Flash will be completely deprecated on 12/31/2020 and will no longer be supported.

FAQ

I am having trouble logging into my account. What should I do?

For technical assistance, contact info@advantagedata.com or call +1 (617) 261-9700 ext. 1 and a customer service professional will reach out to you to help correct the problem.

I am receiving an error message that says "invalid computer / MAC address". What does this mean?

Each workstation login is specific to a user terminal and will not work on a secondary computer. For technical assistance, contact info@advantagedata.com or call +1 (617) 261-9700 ext. 1 and a customer service professional will reach out to you to help correct the problem.

I am receiving an error message that says "valid cookies not present". What does this mean?

The Advantage Data Security Plug-in is used to authenticate users to Advantage Data, employing two-factor authentication in conjunction with the user’s username and password. Download and install the Advantage Data Security Plug-in to access Advantage Data. For technical assistance, contact info@advantagedata.com or call +1 (617) 261-9700 ext. 1 and a customer service professional will reach out to you to help correct the problem.

Why do I need to install the security plug-in?

The Advantage Data Security Plug-in is used to authenticate users to Advantage Data, employing two-factor authentication in conjunction with the user’s username and password.  The Advantage Data Security Plug-in must be downloaded and installed to access Advantage Data. For technical assistance, contact info@advantagedata.com or call +1 (617) 261-9700 ext. 1 and a customer service professional will reach out to you to help correct the problem.

I cannot access some features on the workstation because Flash is not enabled. What should I do?

Some features of the workstation require Flash. While Chrome 55 and higher will prefer HTML5 over Flash, we have an instruction manual for download that outlines 5 ways to remedy problems that occur do to the absence of Flash. Download the instructions here.

*PLEASE NOTE, Adobe Flash will be completely deprecated on 12/31/2020 and will no longer be supported.

Ready to get Started? Free Trial