Support

For assistance, call +1 (617) 261-9700

  • System Requirements

    System Requirements

    Advantage Data Security Plug-in (Required)

    The AdvantageData Security Plug-in is used to authenticate users to Advantage Data, employing two-factor authentication in conjunction with the user’s username and password. The Advantage Data Security Plug-in must be downloaded and installed to access Advantage Data. (typically with Administrative privileges)

     


    Installation Instructions


    STEP 1: Download the installation .zip file below. Un-zip the downloaded file and run the enclosed AdvantageDataSecurityPlugin.2.0.msi file.

    STEP 2:

    For Chrome, enter chrome://extensions/ into the address bar and enable “Advantage Data Security Plugin”. If you do not see the extension, please navigate to the Google Chrome Store link below and click “Add to Chrome” to add it to your browser.

    Visit the Google Chrome Store

    For Edge, enter edge://extensions/ into the address bar and enable “Advantage Data Security Plugin”. If you do not see the extension, please navigate to the following Microsoft Edge Store link below and click the blue “Get” button to add it to your browser.

    Visit the Microsoft Edge Add-On Site

    Note: If “Advantage Data Security Plugin” does not appear on your extensions list, please visit the Edge Extension Store or Chrome Web Store to install Step 2 manually. Please email info@advantagedata.com for any assistance.

    For Virtual Machine Users

     


    Browser Compatibility


    Microsoft Edge (version 85 and above)
    Google Chrome

  • For IT Departments

    For IT Departments

    1. Download the installer by clicking the following link:
    2. Locate and Run the downloaded file: AdvantageDataSecurityPlugin.2.0.zip
      • Hint: key combination = CTRL + J
    3. If you are logged in as the end-user, run the file: AdvantageDataSecurityPlugin.2.0.msi
    4. In the plugin setup wizard, select ‘Next’ until you see the ‘Finish’ button.
    5. Once you complete the setup wizard, you must completely restart all web browsers completely. In some cases, you may be required to restart your PC.
    6. Chrome and Edge Users:

    MANUAL IT INSTRUCTIONS:

    1. Download the IT installer package by clicking the following link:
    2. Locate and extract the downloaded file AdvantageDataSecurityPlugin.2.0.zip to a static, local, end-user accessible location. *remember the folder location/structure.
      • Hint: key combination = CTRL + J
    3. Bring up a non-elevated command prompt (as the end-user) and run:
      • regsvr32.exe C:\\npAdvantageDataSecurityPlugin.dll
    4. Chrome and Edge Users:
      • In addition to steps 1-3, in the extracted installation files folder, navigate to the Chrome folder and run the file: nmh-register.bat with sufficient administrative rights.
      • Navigate to https://chrome.google.com/webstore/detail/advantage-data-security-p/fbjjfkcpcnhdaohopffafdeeofghgbhj for Chrome and select “Add” or https://microsoftedge.microsoft.com/addons/detail/advantage-data-security-p/cdlbheiemlmnpaccfiopplkjgefgkfak for Edge and select “Get”.
      • In Chrome or Edge, navigate to “chrome://extensions/” and verify “Advantage Data Security Plugin” is listed and set to ‘enabled’.
      • You must completely restart all web browsers. In some cases, you may be required to restart your PC.
      • Upon opening Chrome or Edge, you should be prompted to add the Advantage Data extension. Select ‘Enable extension’. Select ‘Enable extension’. If not, please perform step 6 & 7 again.
      • ** For IT systems that deploy a Virtual Machine (Citrix, VMware, Hyper-V, Zen, etc) environment, make sure to take a new ‘snapshot’ of the end-users’ workstation image to ensure that the Advantage Data Security Plugin remains on the system.

    The .dll and source code of the Advantage Data Security Plugin is available for your review:

    Advantage Data Security Plugin v.2.0 (11/01/2020)
    Dynamic-Link Library (.dll)
    C++ Source Code (.zip)
    ADI Chrome Component (.crx)

  • FAQ

    FAQ

    I am having trouble logging into my account. What should I do?

    For technical assistance, contact info@advantagedata.com or call +1 (617) 261-9700 ext. 1 and a customer service professional will reach out to you to help correct the problem.

    I am receiving an error message that says "invalid computer / MAC address". What does this mean?

    Each Advantage Data workstation login is specific to an individual user and their terminal, and will not work on a secondary computer. For technical assistance, contact info@advantagedata.com or call +1 (617) 261-9700 ext. 1 and a customer service professional will reach out to you to help correct the problem.

    I am receiving an error message that says "valid cookies not present". What does this mean?

    The Advantage Data Security Plug-in is used to authenticate users to Advantage Data, employing two-factor authentication in conjunction with the user’s username and password. Download and install the Advantage Data Security Plug-in to access Advantage Data. For technical assistance, contact info@advantagedata.com or call +1 (617) 261-9700 ext. 1 and a customer service professional will reach out to you to help correct the problem.

    Why do I need to install the security plug-in?

    The Advantage Data Security Plug-in is used to authenticate users to Advantage Data, employing two-factor authentication in conjunction with the user’s username and password.  The Advantage Data Security Plug-in must be downloaded and installed to access Advantage Data. For technical assistance, contact info@advantagedata.com or call +1 (617) 261-9700 ext. 1 and a customer service professional will reach out to you to help correct the problem.

    I use a Virtual Machine (Citrix, VMware, Hyper-V, Zen, etc) and I am having trouble logging in. What should I do?

    In most cases, the Virtual Machine (Citrix, VMware, Hyper-V, Zen, etc) workstation that you are on is maintained by your IT team. It is most likely that the Advantage Data Security Plug-in is being removed on a schedule. To resolve this and minimize any downtime, please have your IT team install the Advantage Data Security Plug-in and create a new ‘snapshot’. For technical assistance, contact info@advantagedata.com or call +1 (617) 261-9700 ext. 1 and a customer service professional will reach out to you to help correct the problem.

System Requirements

Advantage Data Security Plug-in (Required)

The AdvantageData Security Plug-in is used to authenticate users to Advantage Data, employing two-factor authentication in conjunction with the user’s username and password. The Advantage Data Security Plug-in must be downloaded and installed to access Advantage Data. (typically with Administrative privileges)

 


Installation Instructions


STEP 1: Download the installation .zip file below. Un-zip the downloaded file and run the enclosed AdvantageDataSecurityPlugin.2.0.msi file.

STEP 2:

For Chrome, enter chrome://extensions/ into the address bar and enable “Advantage Data Security Plugin”. If you do not see the extension, please navigate to the Google Chrome Store link below and click “Add to Chrome” to add it to your browser.

Visit the Google Chrome Store

For Edge, enter edge://extensions/ into the address bar and enable “Advantage Data Security Plugin”. If you do not see the extension, please navigate to the following Microsoft Edge Store link below and click the blue “Get” button to add it to your browser.

Visit the Microsoft Edge Add-On Site

Note: If “Advantage Data Security Plugin” does not appear on your extensions list, please visit the Edge Extension Store or Chrome Web Store to install Step 2 manually. Please email info@advantagedata.com for any assistance.

For Virtual Machine Users

 


Browser Compatibility


Microsoft Edge (version 85 and above)
Google Chrome

For IT Departments

  1. Download the installer by clicking the following link:
  2. Locate and Run the downloaded file: AdvantageDataSecurityPlugin.2.0.zip
    • Hint: key combination = CTRL + J
  3. If you are logged in as the end-user, run the file: AdvantageDataSecurityPlugin.2.0.msi
  4. In the plugin setup wizard, select ‘Next’ until you see the ‘Finish’ button.
  5. Once you complete the setup wizard, you must completely restart all web browsers completely. In some cases, you may be required to restart your PC.
  6. Chrome and Edge Users:

MANUAL IT INSTRUCTIONS:

  1. Download the IT installer package by clicking the following link:
  2. Locate and extract the downloaded file AdvantageDataSecurityPlugin.2.0.zip to a static, local, end-user accessible location. *remember the folder location/structure.
    • Hint: key combination = CTRL + J
  3. Bring up a non-elevated command prompt (as the end-user) and run:
    • regsvr32.exe C:\\npAdvantageDataSecurityPlugin.dll
  4. Chrome and Edge Users:
    • In addition to steps 1-3, in the extracted installation files folder, navigate to the Chrome folder and run the file: nmh-register.bat with sufficient administrative rights.
    • Navigate to https://chrome.google.com/webstore/detail/advantage-data-security-p/fbjjfkcpcnhdaohopffafdeeofghgbhj for Chrome and select “Add” or https://microsoftedge.microsoft.com/addons/detail/advantage-data-security-p/cdlbheiemlmnpaccfiopplkjgefgkfak for Edge and select “Get”.
    • In Chrome or Edge, navigate to “chrome://extensions/” and verify “Advantage Data Security Plugin” is listed and set to ‘enabled’.
    • You must completely restart all web browsers. In some cases, you may be required to restart your PC.
    • Upon opening Chrome or Edge, you should be prompted to add the Advantage Data extension. Select ‘Enable extension’. Select ‘Enable extension’. If not, please perform step 6 & 7 again.
    • ** For IT systems that deploy a Virtual Machine (Citrix, VMware, Hyper-V, Zen, etc) environment, make sure to take a new ‘snapshot’ of the end-users’ workstation image to ensure that the Advantage Data Security Plugin remains on the system.

The .dll and source code of the Advantage Data Security Plugin is available for your review:

Advantage Data Security Plugin v.2.0 (11/01/2020)
Dynamic-Link Library (.dll)
C++ Source Code (.zip)
ADI Chrome Component (.crx)

FAQ

I am having trouble logging into my account. What should I do?

For technical assistance, contact info@advantagedata.com or call +1 (617) 261-9700 ext. 1 and a customer service professional will reach out to you to help correct the problem.

I am receiving an error message that says "invalid computer / MAC address". What does this mean?

Each Advantage Data workstation login is specific to an individual user and their terminal, and will not work on a secondary computer. For technical assistance, contact info@advantagedata.com or call +1 (617) 261-9700 ext. 1 and a customer service professional will reach out to you to help correct the problem.

I am receiving an error message that says "valid cookies not present". What does this mean?

The Advantage Data Security Plug-in is used to authenticate users to Advantage Data, employing two-factor authentication in conjunction with the user’s username and password. Download and install the Advantage Data Security Plug-in to access Advantage Data. For technical assistance, contact info@advantagedata.com or call +1 (617) 261-9700 ext. 1 and a customer service professional will reach out to you to help correct the problem.

Why do I need to install the security plug-in?

The Advantage Data Security Plug-in is used to authenticate users to Advantage Data, employing two-factor authentication in conjunction with the user’s username and password.  The Advantage Data Security Plug-in must be downloaded and installed to access Advantage Data. For technical assistance, contact info@advantagedata.com or call +1 (617) 261-9700 ext. 1 and a customer service professional will reach out to you to help correct the problem.

I use a Virtual Machine (Citrix, VMware, Hyper-V, Zen, etc) and I am having trouble logging in. What should I do?

In most cases, the Virtual Machine (Citrix, VMware, Hyper-V, Zen, etc) workstation that you are on is maintained by your IT team. It is most likely that the Advantage Data Security Plug-in is being removed on a schedule. To resolve this and minimize any downtime, please have your IT team install the Advantage Data Security Plug-in and create a new ‘snapshot’. For technical assistance, contact info@advantagedata.com or call +1 (617) 261-9700 ext. 1 and a customer service professional will reach out to you to help correct the problem.

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